Before going on Erasmus, having questions is normal. Understanding how your Student Travel Insurance works is important. It can help you get medical care abroad. It also helps when your university asks for proof of insurance.
This FAQs guide answers the most common questions Erasmus students ask, including how to use your insurance step by step during your stay abroad.

Online Doctor Consultation for Erasmus Students 

One of the biggest benefits of having Student Travel Insurance during your Erasmus is easy access to medical care. You can get help both in person and online. 

How do I log in to the Air Doctor App? 

The Air Doctor App allows you to book appointments or have online doctor consultations while abroad. To get started: 

1. Download the Air Doctor App on your phone 

2. Sign up using your email 

3. Select ERGO Seguros de Viaje → “I have a coverage” 

4. Enter your policy number (found on your insurance certificate) 

5. Add your personal and travel details 

Once logged in, you can search for doctors, book appointments, or have a video consultation directly from the app. 

Erasmus Insurance: Common Questions 

How can I prove to my university that I’m insured? 

After purchasing your Student Travel Insurance, you’ll immediately receive a confirmation email with all the required documents: 

• Insurance certificate (this is the document your university usually requests) 

• Terms & Conditions, explaining your coverage in detail 

• Payment receipt 

These documents are valid proof of insurance for Erasmus programs and internships. 

How can I use my insurance to visit a General Practitioner (family doctor)? 

To see a GP while abroad, the process is simple:  

Contact our insurance provider ERGO at (+34) 913 441 155 

• Their assistance team will guide you step by step 

• They will recommend doctors in your area and explain how to proceed 

This ensures you receive medical care without unnecessary stress or upfront payments. 

Are there specific doctors I must visit? 

We always recommend contacting ERGO first before visiting a doctor. 

They will direct you to medical professionals within their network, allowing you to: 

•  Avoid paying upfront 

•  Receive care that is fully aligned with your insurance coverage 

Which doctors or medical centres can I go to? 

 You have two main options: 

• Contact ERGO to access their network of doctors and medical centres 

• Use Air Doctor (for non-emergencies) to chat with a doctor, book an appointment, or have a video consultation 

This flexibility is especially helpful for Erasmus students adapting to a new healthcare system. 

Student Travel Insurance Coverage and Claims 

Do your plans cover at least €30,000 in medical expenses? 

Yes…and more.  

All OnCampus Abroad plans include unlimited medical expenses, giving you and your loved ones peace of mind throughout your stay. 

How much does OnCampus Abroad Student Travel Insurance cost? 

Prices depend on your length of stay and whether you hold a valid European Health Insurance Card (EHIC): 

• With EHIC: 25 €/month 

• Without EHIC: 36 €/month 

How do I file a liability claim? 

1. To submit a liability claim, the process is fully online:  

2. Go to ERGO’s online claims tool (QR code available on your insurance certificate) 

3. Register and submit your claim in two simple steps 

4. Describe the incident and upload the required documents 

The process is designed to be fast and straightforward for students abroad. 

Eligibility and Buying Your Erasmus Insurance 

Is it only for EU citizens? 

Currently, our Erasmus Insurance plans are available to: 

• EU nationals 

• EU residents 

We are actively working to expand coverage to students worldwide. 

Can I buy insurance after my exchange or internship has started? 

Yes, you can purchase your Student Travel Insurance after arriving at your destination. 

However, we recommend getting insured as soon as your stay is confirmed. This way, you’re protected from day one against unexpected medical issues or travel-related incidents. 

Having the right Student Travel Insurance for Erasmus means fewer worries and more focus on enjoying the experience. Having insurance supports you whenever you need it, no matter where your Erasmus takes you.  

P.S. Have more questions? Feel free to check our FAQs section on Instagram, where we answer common doubts in a quick and visual way.